Lifetime Jewelry Warranty
At Dubai Fine Jewelry, we believe exceptional jewelry should last a lifetime. That's why every piece is backed by our Lifetime Jewelry Warranty, giving you confidence in the quality and craftsmanship of every purchase.
What's Covered
Our Lifetime Warranty covers manufacturing defects that affect the integrity or functionality of your jewelry, including:
- Loose prongs caused by a manufacturing defect
- Defective clasps, closures, or earring backs
- Broken chains or settings due to craftsmanship defects
- Structural issues resulting from the original manufacturing process
If your jewelry is found to have a covered defect, we will repair or replace it at no cost.
What's Not Covered
Our warranty does not cover damage resulting from:
- Normal wear and tear
- Accidental damage or misuse
- Scratches, dents, or tarnishing
- Lost or stolen jewelry
- Lost gemstones caused by impact or improper care
- Damage from unauthorized repairs or modifications
- Exposure to harsh chemicals or improper storage
How to Submit a Warranty Claim
If you believe your jewelry qualifies for warranty service:
- Contact our customer support team.
- Provide your order number and a brief description of the issue.
- Include clear photos or videos showing the damage.
- Our specialists will review your claim and provide the next steps.
In some cases, we may ask you to return the item for inspection before approving a repair or replacement.
Repair or Replacement
If your claim is approved, we will determine whether the item can be repaired or if a replacement is the best solution. If the original design is no longer available, we may offer a comparable item of equal value.
Jewelry Care
Proper care helps preserve the beauty of your jewelry.
We recommend that you:
- Store jewelry in a soft pouch or jewelry box.
- Remove jewelry before swimming, exercising, or household cleaning.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Clean regularly using a soft polishing cloth.
Lifetime Commitment
Our Lifetime Warranty reflects our commitment to creating jewelry you'll treasure for years to come. We stand behind every piece because we believe quality craftsmanship should be enjoyed for a lifetime.
If you have any questions, our customer support team is always happy to help.